Delivery & Returns UK

Please allow 2 working days for your orders to be packaged and sent following the order date.

All of our UK Mainland Customers can benefit from free shipping on orders over £75. 

UK Other includes The Scottish Highlands & Islands, The Channel Islands along with the Isle of Man and the Isle of Wight.


Courier & Delivery TimeShipping Price
 UK Mainland 
Under 2kgRoyal Mail Tracked 48£4.50
2kg – 30kg Parcel Force 1 – 2 Working Days£6.00
 Northern Ireland 
Under 2kgRoyal Mail Tracked 48£4.50
2kg – 30kgParcel Force 2 – 3 Working Days£13.99
 UK Other 
Under 2kgRoyal Mail Tracked 48£4.50
2kg – 10kgRoyal Mail 5-7 Working Days£6.99
10kg – 20kgRoyal Mail 5-7 Working Days £10.99


We put our heart and soul into all our products to ensure you are happy with your order, however, if for any reason you would like to return your item then it is a quick and straightforward process.

If you wish to return an order then please do so within 14 days after the order date. Please note any returns made after 14 working days will not be accepted.

Sending Your Return

To create a prepaid return label, please click here and complete the information form.

Packing Up Your Return

Returned items must be in their original packaging in the condition and weight they were received. Please enclose your invoice. 

Your Refund

Refunds take between 5-10 working days.

If you have any questions about returning an item, please contact us by phone at +44 1457 879400 or by email at info@woolyknit.com.

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