We put our heart and soul into all our products to ensure you are happy with your order, however, if for any reason you would like to return your item then it is a quick and straightforward process.

If you wish to return an order then please do so within 14 days after the order date. Please note any returns made after 14 working days will not be accepted.

Sending Your Return

To create a prepaid return label, please click here and complete the information form.

Packing Up Your Return

Returned items must be in their original packaging in the condition and weight they were received. Please enclose your invoice. 

Your Refund

Refunds take between 5-10 working days.

If you have any questions about returning an item, please contact us by phone at +44 1457 879400 or by email at orders@woolyknit.com.